Customer Service Representative (Mandarin Speaking) | Remote / Work From Home | Malaysia

Native Mandarin Customer Support | Fintech & Digital Finance

Financial platforms depend on exceptional support to build trust with users worldwide. The Mandarin-Speaking Customer Support Specialist plays a vital role in delivering accurate guidance and resolving inquiries for Mandarin-speaking customers. Supporting international fintech operations, this opportunity offers long-term career growth with Emapta, designed for top-performing professionals seeking global exposure and stability.

Job Description

Employment Type: Full Time

Shift: Rotating Shift

Work Setup: Work from Home/Remote, Malaysia

Exciting Perks Await!

• Remote/work-from-home arrangement
• Shifting allowance
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Native-level Mandarin / Chinese communication skills (spoken and written) – required
• At least 1 year of customer service experience, preferably in a BPO or customer support environment
• Proficiency in English for basic communication and documentation
• High school diploma or equivalent
• Strong customer service, communication, and problem-solving skills

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related concerns, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated issues
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to overall team success

Who are we?

Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta's diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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